Managed IT Services in New Westminster
Reliable IT That Just Works
Human-first IT support that keeps your team secure, connected, and stress-free. We listen first, solve quickly, and stay small by design so you always know who’s got your back.
Our Services
Managed IT Services We Cover
Helpdesk & End-User Support
When something stops working, your team shouldn’t waste time guessing what to do.
With just a quick note or opening a ticket, a real person from Prasna IT will jump in — often almost instantly.
From email glitches to printer problems, we help diagnose and fix remotely or on-site and not just that, we email a plain-language summary so everyone understands what was done.
Cloud Services (Microsoft 365, Google Workspace, Azure)
Moving email, files, or apps to the cloud feels risky? We got you.
We plan and test every step so migration happens with little to no downtime.
After setup, we also manage licences, security, and backups so you and your team can work from anywhere without worrying about where data lives or whether it’s protected.
Security & Continuity
Most breaches start small — outdated software, weak passwords, or a single phishing email.
We lock down sign-ins with multi-factor authentication, often using the Authenticator App, keep devices patched, filter suspicious email, and run regular backup tests.
If something does slip through, you’ll know exactly what to do because we prepare and practise each step of the recovery plan with you.
Network & Device Management
Slow Wi-Fi or missing updates can quietly drain hours from a workday, don’t they?
We create a standard setup for every computer in your office, keep all devices patched and encrypted, and also monitor network health so problems surface before they spread.
Whether adding a new laptop or improving office coverage, everything stays consistent and predictable with our managed IT services.
Onboarding & Offboarding
New staff? Departing staff?
New hires get the right access and a ready-to-work laptop on day one; departing staff lose access the same day they leave.
We follow a simple checklist — accounts, permissions, equipment — so there are no gaps or surprises. Each change ends with a clear record you can keep for HR or compliance.
About Us
Sanjay Regmi, Founder
Managed Services Provider in New Westminster
Prasna IT was born from a deep desire to humanize IT support — to bring empathy, active listening, timely responses, and a personalized approach to a space that, to date, has still been very cold and transactional.
Technology issues — from an intranet crash to an email login that just won’t work — interrupt the flow of your workday and create stress that’s rarely acknowledged.
For too long, technical support has been ticket-based and reactive — slow responses, generic fixes, and a disconnect from the real people behind the problems.
I am here to change that.
I started Prasna IT in 2023 to bridge the gap between technology and people.
Our goal isn’t just to fix what’s broken — it’s to anticipate, prevent, and support you in a way that feels human.
Because at the end of the day, IT should make your life easier — so you can focus on what really matters: growing your business.
Why Us
Why Businesses Choose Us
Predictable Costs
fixed per-user or per-device pricing
Proactive Monitoring
fewer disruptions and surprise failures
Plain-Language Support
no tech jargon, just clear answers
Local & Responsive
Metro Vancouver coverage with fast on-site help
Recognition
Awards & Affiliations
Testimonials
What Our Clients Say
Areas We Serve
Proudly Serving Businesses Across
We’re local to New Westminster, and also help clients across Metro Vancouver.
- New Westminster
- Burnaby
- Surrey
- Coquitlam
- Port Coquitlam
- Delta
- Vancouver
- North Vancouver
- West Vancouver
- Squamish
- Richmond
- Whistler
Blog
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Get in Touch
Humanized IT Support
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